10DLC Submissions

Sending messages through Springbig ensures your communications are compliant, high-quality, and engaging for your audience. To maintain these standards, each brand (merchant) must complete 10DLC registration. Our messaging team provides hands-on support throughout this process, helping secure approval, optimize your throughput (TPD) thresholds, and develop effective, compliant message templates.

Registration reviews typically take up to one week, though approvals may be completed more quickly when all required information is submitted accurately and completely. In some cases, additional documentation—such as an EIN confirmation letter or other business records—may be requested to verify your brand and ensure your application aligns correctly with your business identity.

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User Flow

1. The client submits a 10DLC application using POST /ten_dlc_submissions/general.

2. A submission record is created in our system and assigned to our internal Processing Team.

3. The Processing Team reviews the submission to ensure all required information is complete and eligible for brand approval.

4. During review, the client should monitor the submission status using GET /ten_dlc_submissions/status.

5. If clarification or additional information is needed, the Processing Team may communicate through the messaging thread. Messaging is bi-directional and can be accessed using:

   • GET /ten_dlc_submissions/{submission_id}/messages
   • POST /ten_dlc_submissions/{submission_id}/messages

6. If supporting documentation is requested, it can be submitted using POST /ten_dlc_submissions/{submission_id}/attachment.

7. Standard approval times typically range from 24 to 48 hours, though processing may take longer if additional documentation or review is required.

Diagram

flowchart TD
    A["Submit application"] --> B["Record created"]
    B --> C["Assigned to Processing Team"]
    C --> D["Team reviews submission"]
    D --> E["Check status"]
    D --> F["Exchange messages"]
    F --> G{"Docs requested?"}
    G -- Yes --> H["Upload attachment"]
    H --> D
    G -- No --> I["Continue review"]
    I --> J["Approval outcome"]