status

The new status attribute can be included in the body of the call and allows the following values to determine how to process a reward redemption that is true to its status.

pending - This status determines that the redemption is not yet ready to be executed. This means the points will not be deducted from the customer during this state.

A good use case for this status is when a reward is added to the shopping cart the sale is not yet finalized. This helps springbig and 3rd party integrators learn the customer’s true point balance.

i.e member.balance - (minus) reward.item_value where status = pending

completed - This status will process the redemption and deduct the points instantaneously.

A good use case is to include this status when the reward is ready to be executed

cancelled - This status will not redeem the reward and will instead cancel the reward attempt.

A good-use case will be to include this status if the customer removes the reward from the shopping cart.

expired - This status will not redeem the reward.

if the reward redemption exceeds 3 days change the status to expired

by default, if the status is omitted on a call make status=completed unless explicitly included on the POST call to modify the status=pending, canceled