Setup SMS journeys

🛠 Create a webhook for your Campaign

Step 1: Access Webhooks Settings

1. In your OneSignal dashboard, locate the menu on the left-hand side.
2. Click Data > Webhooks.
3. Click New Journey Webhook in the top-right corner.

Step 2: Name the Webhook

1. Enter a descriptive webhook name, such as dormant players 30 days.

Step 3: Configure Webhook Details

1. Fill in the fields with the following details:
   • Method: POST
   • URL: https://production.api.springbig.technology/general/v1/message_template_logs
   • Headers:
     • x-api-key: Contact your Springbig Account Manager for this value.
     • auth-token: Contact your Springbig Account Manager for this value.
     • Content-Type: application/json
   • Body: Select Custom Body and enter the following JSON:
     JSON

     { 
          "message_template_id": 123, 
          "phone_number": "{{user.tags.phone_number}}", 
          "redirect_url": "https://yourlink.com", 
          "label": "name of campaign", 
          "merchant_location_id": 123, 
          "template_image_id": 123 
     }

• message_template_id`
  • Description: The ID that connects to the template message you would like to send in this flow.
  • Ask your CSM for this ID
• phone_number
  • Description: the number you would like to send to when they come into this flow

    🚧

    Ensure the dynamic tag like {{user.tags.phone_number}}is consistent with your tagging in onesignal. This is custom based on your platforms configuration

• redirect_url (Optional)
  • Description: the link you would like the take the customers to after they click the url in the message sent. If not included there will be no link in message.
• label:
  • Description: Campaign name for internal tracking Ex: dormant players 30 days
• template_image_id(Recommended)
  • Description: The ID that connects to the image you would like to send in this flow.
  • Ask your CSM for this ID

🛠 Setup SMS Enrollment Journey

Step 1: Access Journeys

1. In the OneSignal dashboard, locate the left-hand menu.
2. Click Journeys.
3. Click New Journey in the top-right corner.

Step 2: Name the Journey

1. Enter a journey name, such as dormant players 30 days SMS. Use a clear name to reflect the journey’s purpose of sending and SMS campaign to a group of users.

Step 4: Define Segment(s)

1. Select the segment(s) of users who meet the desired conditions for SMS campaign (e.g., new signups, dormant players, win back, high spenders etc).

Step 5: Add Webhook Action

1. Click the plus sign in the journey editor.
2. Select Webhook to add a webhook action.

Step 6: Select the campaign webhook

1. Choose the webhook created earlier (e.g., dormant players 30 days SMS).

Step 7: Save and Close

1. Click Save and Close to finalize the journey setup.