SMS Configuration

Before Getting Started

⚠️

Important: Make sure you are collecting SMS consent from your end users before sending any messages.

If your Klaviyo account does not allow you to collect SMS consent through Klaviyo forms, please use a Springbig form instead.

Collecting proper consent from your customers is required to ensure compliance before sending SMS communications.

What You'll Learn

• Trigger SMS messages directly from Klaviyo Flows
• Incorporate pre-approved images and message templates
• Add clickable links with tracking and optional follow-up webhooks
• Securely configure API credentials with Springbig

Why is this required

• This setup allows you to send personalized, compliant SMS messages through Klaviyo using your approved Springbig assets.

🛠 Setup SMS Message Flow in Klaviyo

Step 1: Access Flows

1. From your Klaviyo dashboard, click Flows in the left-hand menu.
2. Click Create Flow in the top-right corner.
3. Click Build your own

Step 2: Name your Flow

1. Enter a descriptive flow name, for example:

   {{Your List Name}} + Springbig Webhook

Step 3: Add a Trigger

1. Choose from the list of triggers or design your own
2. For this guide we will be using the example of 'Customer added to list'.

Step 4: Add a Webhook Action

1. In the flow builder, drag and drop a Webhook under the trigger.

2. Give the webhook a descriptive name, such as:

   Springbig SMS Trigger

Step 3: Configure Webhook Details

1. Destination URL:

   https://production.api.springbig.technology/general/v1/message_template_logs

2. Headers:

   • auth-token: Provided by your Springbig Account Manager
   • x-api-key: Provided by your Springbig Account Manager
   • Content-Type: application/json

3. JSON Body: Paste the following payload and adjust values as required:

{
  "message_template_id": 123,
  "phone_number": "{{ person.phone_number | default:'' }}",
  "redirect_url": "https://website.com",
  "webhook_url": "https://webhook.com",
  "label": "campaign name",
  "merchant_location_id": 1234,
  "template_image_id": 456
}

Step 4: Save & Activate

1. Click Update Action Statuses (top-right).
2. Set Action Status to Live.
3. Click Save (bottom-left).

📘 Parameters Reference